In the unlikely hood that you are not fully satisfied with your purchase, for whatever reason, you have up to 14 days from the date of delivery to notify us via email to email@example.com. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Also any item that is damaged or missing parts for reasons not due to our error, will not be refunded.
Items must be in their original packaging, unused and in a re-saleable condition. A refund will only be issued, once items are received back at our returns depot and inspected. Items have to be at the same standard as delivery.
We will notify you of the approval or rejection of your refund. Once you have received approval for return, your item must be received into our warehouse within 10 days of your initial delivery.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (depending on which day approval is made)
It is the customers responsibly for arranging return shipping and all associated fees. If you are shipping an item over £50, we advise you to use a professional shipping service that provides tracking, or purchasing shipping insurance to ensure we receive your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Rugs are charged at £30 for a collection and re stocking fee.
Damaged In Transit
Very rarely but unfortunately it can happen, items can be damaged in transit. If this is the case, LH Interiors Ltd will do our upmost to resolve quickly and smoothly.
Before you refuse the delivery, we ask that you check inside the box to establish if the item itself has been damaged. (The packaging is simply used to protect the item whilst in transit, we ensure we protect items in great depth to stop breakages from happening) If you find the contents to be damaged in any way, please sign for the goods as damaged and contact us by email at firstname.lastname@example.org immediately, thank you.
We appreciate that all items that are delivered are not necessarily purchased for immediate use due to different circumstances. However we do ask that all parcels are checked thoroughly on once delivered and then in the unlikely event that you are not completely satisfied with the condition of how your order, we please ask you to contact us with any images and description of any damage to the items or packaging within 24hrs of receipt. We will rectified any problems immediately with a like for like replacement of the item damaged, in the quest possible time frame. You will be kept up to date with the process. Informing us straight away allows us to be in the timeframe that enables us to claim from the couriers insurance. Outside of this timeframe we are unable to claim from the courier’s insurance and will not be able to replace items.
Quite an number of our pieces are 'antique reproductions' and have been deliberately and professionally distressed and aged for an authentic look. As well as handmade. With this, comes imperfections and fading as part of the design process. These are deliberate effects to the styling of the furniture and accessories. Please also be wary that colours may vary slightly from the colour tones shown in the pictures contained within our website.
BESPOKE & SALE ITEMS CAN NOT BE REFUNDED & WILL BE DELIVERED BY HAND TO ENSURE NO DAMAGE ON TRANSIT.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be refunded.
To return your product, you should mail your product to: 60 EASTOFT ROAD, CROWLE, DN174LR