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COVID-19 UPDATE DELIVERY 

LH Interiors will continue to operate in accordance with government guidelines. We are accepting and shipping all orders as quickly as possible, however, due to ongoing challenges related to COVID-19 your order may be subject to delays. 

Unfortunately due to Covid 19 we can not be responsible for any delay in the expected delivery date, the date we quote you is merely a guide to delivery. However will ensure to contact you in there are any issues but we will do everything in our power to make it a smooth process. 

LH Interiors uses DPD to deliver our items to you. When purchases your order, we ask for a mobile number, this is so DPD  can give you a one hour delivery slot on the morning your parcel is due to be delivered. We aim to ship our items within 7-14 days, however longer if pre-ordered or stated otherwise on the item. Larger items are delivered via a special pallet delivery service. This is the safest way to deliver your items. 

We aim to keep our website as up to date as possible for our customers with available stock however occasionally items can suddenly become out of stock and sometimes discontinued with our suppliers. If in the rare occasion this does happen, we will notify you of this as soon as possible.

If the item ordered is in stock, we aim to deliver within 7 to 14 days. Some items can take up to 21 days depending on the supplier and current circumstances with delivery being affected by Covid 19 and Brexit.  

Any item not in stock can take up to 12 weeks, dependant on the importer receiving the items. We will keep you up to date throughout the order and delivery process. This will be known as a pre-order.

If the expected delivery date is not acceptable a refund will be offered to you on condition that we receive an email from you at info@lhinteriorsltd.co.uk within 3 days of us notifying you of the expected delivery date.

Delivery & Pricing 

Prices are based on the service required, weight, size & fragility of each item. Deliveries will be calculated at the time of checkout. We pride ourselves in being fair & trust worthy, so there is no hidden charges however  larger items will be costed more due to being fragile and needing a more detailed delivery. 

There may be a surcharge for addresses located outside of mainland UK, including addresses within the Highlands & Islands and Ireland. 

Delivery is to the front door of the property only. If access is restricted the delivery will be made to the closest point possible.

Small items will be sent by courier delivery. We use DPD who will contact you by text with a one hour window which you can be changed if it is not convenient for you.

Large items of furniture or multiple items will be sent by pallet door delivery. We advise that you arrange to have help when expecting your delivery due to size and weight. 

Please ensure that there is a responsible person at the delivery address to take delivery, not a person under the age of 18 years old. A surcharge may be made by the delivery company if the first attempt at delivery fails.

It is the customers responsibility to ensure items brought from LH Interiors Ltd will fit through your propertie, including doors, upstairs, through any internal doors, windows or garden gates.

It is essential and the customers responsibility to check the items on delivery. In the unlikely hood of any issues, damages or shortages. These must be reported by email to info@lhinteriorsltd.co.uk within 24 hours of delivery. 

When signing for the items it is the customers responsibility to ensure there is no obvious damage and to sign the delivery note accordingly.

Please be aware that our couriers do not insure for glass items.

Unfortunately re-delivery charges may apply if the consignment is refused for reasons other than the items not conforming with your consumer rights e.g. the goods are faulty or not as described.

Late Delivery

If you have not received your parcel within the allocated time frame, please send an email to info@lhinteriorsltd.co.uk and will deal with your order immediately.

LH Interiors shall be under no liability for any delay or failure to deliver the products within estimated timescales.

Damaged In Transit

Very rarely but unfortunately it can happen, items can be damaged in transit. If this is the case, LH Interiors Ltd will do our upmost to resolve quickly and smoothly. 

Before you refuse the delivery, we ask that you check inside the box to establish if the item itself has been damaged. (The packaging is simply used to protect the item whilst in transit, we ensure we protect items in great depth to stop breakages from happening) If you find the contents to be damaged in any way, please sign for the goods as damaged and contact us by email at info@lhinteriorstld.co.uk immediately, thank you.  

We appreciate that all items that are delivered are not necessarily purchased for immediate use due to different circumstances. However we do ask that all parcels are checked thoroughly on once delivered and then in the unlikely event that you are not completely satisfied with the condition of how your order, we please ask you to contact us with any images  and description of any damage to the items or  packaging within 24hrs of receipt. We will rectified any problems immediately with a like for like replacement of the item damaged, in the quest possible time frame. You will be kept up to date with the process. Informing us straight away allows us to be in the timeframe that enables us to claim from the couriers insurance. Outside of this timeframe we are unable to claim from the courier’s insurance and will not be able to replace items.  

Delivery charges 

Prices are based on the service required, weight, size & fragility of each item. Deliveries will be calculated at the time of checkout. We pride ourselves in being fair & trust worthy, so there is no hidden charges however  larger items will be costed more due to being fragile and needing a more detailed delivery. 

Orders under £50: £5.95 delivery charge next day 

Orders under £100: £10.95 delivery charge next day 

Orders over £100: £10.95 delivery charge next day 

Orders between £249-499: £10.95 pallet delivery charge next day 

Orders over £500 are FREE

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